Shipping policy

Last updated: October 8, 2026

This Shipping Policy explains how Hbeseals prepares and delivers the orders placed on our website https://www.hbeseals.com. Please read it together with our Return and Refund Policy and Terms of Service.

Processing Time

Orders are prepared and dispatched within 1 to 3 business days after we confirm acceptance of your order. Business days are Monday to Friday, excluding public holidays.

Orders placed on weekends or public holidays are processed on the next business day.

Shipping Destinations and Estimated Delivery Times

We ship to Spain, the rest of the European Union, and selected international destinations. Estimated delivery times from dispatch are as follows:

· Mainland Spain: 2 to 5 business days;

· Balearic and Canary Islands: 3 to 7 business days;

· Other EU countries: 5 to 10 business days;

· International destinations outside the EU: 10 to 20 business days, depending on the country.

These times are estimates and may vary due to carrier capacity, customs clearance or local conditions. They are not guaranteed delivery deadlines.

Shipping Costs

Shipping costs are calculated and shown at checkout before you complete your order. The final cost depends on the delivery destination, the weight and dimensions of your order, and the service you select.

Any free shipping threshold, where available, is communicated on the website and applied automatically at checkout.

Order Tracking

Once your order is dispatched, we will send you a shipping confirmation email with a tracking number and a link to follow your parcel. You can use this number to check the status of your delivery with the relevant carrier.

Customs and Import Duties

For orders delivered within Spain and the EU, prices include or correctly apply the applicable Value Added Tax (IVA or destination VAT) at checkout.

For orders delivered outside the EU, the parcel may be subject to import duties, taxes and customs clearance fees on arrival. These charges are the responsibility of the recipient and are not included in the price you pay at checkout. Customs policies vary by country, and we encourage you to check the rules that apply to your destination.

Delivery Address Accuracy

Please make sure the delivery address you provide at checkout is complete and correct. We are not responsible for delays, non-delivery or additional costs caused by an incorrect or incomplete address provided by you.

If you notice an error in your delivery address after placing the order, contact us at hello@hbeseals.com as soon as possible so we can try to correct it before dispatch.

Failed or Unclaimed Deliveries

If a delivery attempt fails and the parcel is returned to us, or if a parcel is not claimed within the carrier's holding period, we will contact you to arrange a new shipment. A re-shipping fee may apply if the parcel is returned to us through no fault of our own.

Damaged or Missing Parcels

If your parcel arrives damaged, please contact us within 14 days of delivery with photos of the packaging and the goods so we can resolve the issue.

If your parcel has not arrived within a reasonable time after the estimated delivery window, contact us at hello@hbeseals.com. We will investigate with the carrier. For missing parcels, we may ask you to confirm that the parcel was not left at your address and, where required, we will process a replacement or refund after the carrier confirms the parcel is lost.

Contact Us

For any question about shipping, please contact us:

Hbeseals

C. CANTIGO 27

VILAFANT, GI 17740

Spain

Email: hello@hbeseals.com

Phone: +34 972 67 79 51

Website: https://www.hbeseals.com